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Below you can read a number of the testimonials and kind words from some of our happy customers.

Graham Poulter

Excellent service! I'm very pleased with the way they repaired my expensive sun glasses. The staff are highly professional and caring. I highly recommend Shepard & Akay Optometrists.



I and my husband and family have been attending this practice for over 30 years. the standard of care and personal attention has always been outstanding. The practice has invested in state of the art technology and I have always had complete confidence in Mr Akay, who I have been seeing for many years. He has always been absolutely thorough, attended to the small details as well as the bigger picture and provided me with sound advice about glasses, contact lenses and most recently, reassurance and expertise in helping me manage my glaucoma. To say that he has always gone the extra mile would be an understatement.


Eileen Durkin

Having just moved to Hitchin, Shepherd & Akay were recommended to us and today proved just why.  My husband was seen as an emergency and was referred to Eye Clinic immediately.   Such a great service.  Lovely friendly, knowledgeable staff.  Thank you all so much.



The optician whose name I think was Sal but I don't know his surname, had such a sense of humour that it made it a very pleasant experience.


Charlotte London

We are so happy we have found this practice for my two year old daughter. All of the staff are so caring, passionate and skilled. We were seen by Umarah who was so lovely and professional! She ensured my daughters glasses were perfect and I am so grateful. I would 100% recommend Shepherd and Kay to anybody, especially those seeking glasses for younger children.



I travel from Chelmsford, Essex to Shephard & Akay and would not feel confident with any other optician. Following major eye surgery in the 1980s I would not go anywhere else. I receive exemplary care and my concerns are always dealt with kindly and excellently. I cannot thank Mr. Akay enough.


Fiona Ballantine

As always, a very good experience! Every member of staff is friendly, knowledgeable and competent. I feel my eyes are very well cared for! Thank you.



A fantastic opticians - professional, thorough and committed to helping their clients. I, and my family travel from London to see Mr. Akay for our eye checks and have always received brilliant care from both him and the team. In particular for myself, I have very high myopia, and Mr. Akay never gave up in trying to find a suitable contact lens for me. Incredible perseverance and patience to enable me to have the best vision I could get.


Lauren Pieroni

As always, a professional, efficient and thorough service. My family and I travel from London to visit Mr. Akay for eye care. I originally found this optometrist when I was desperately searching for someone to help me with finding suitable contact lenses (I am VERY short sighted). Mr. Akay had incredible patience and perseverance to help me to find a suitable lens for which I am incredibly grateful. I can not fault the service that the whole team at Shepherd and Akay Optometrists deliver. Thank you! :)



When first moved to Hitchin,my husband and I tried Boots Visoncare and Specsavers both fell very short of our expectations. Was very pleased to be referred to Shepherds and Akay, where we have always received excellent care and service. I will certainly always remains a loyal client.


Robin Harwood

A very professional practice. Personable and efficient.
Good choices too.



As someone who is shielding I felt very safe. The examination was thorough and all my questions were answered


Lesley Clarke

As someone who is shielding I felt very confident that I would be safe during my eye examination which was  thorough and all my questions answered clearly and fully.



This is a great opticians, extremely friendly staff who are willing to go the extra mile to help!


Robb Ritchie

Over the past 2 years have been in twice for eye test etc.
I found right from the start that this opticians were so keen to assist and very professional indeed. Both the receptionist and the opticians on both occasions were so helpful and explained everything.
I thoroughly enjoyed my visit on both occasions and would not hesitate to visit the shop again in Hitchin.



Very friendly and attentive practice. Good customer service and very thorough first appointment


Lynne Wilkins

Great service and a lovely warm welcome.  First time here and I will be back in future.  You can really see the difference in coming here vs free eyesight tests with one of the usual High Street names.


Terry Linton

I received a very professional and personal level of service that gave me confidence that I was buying exactly the right glasses and lenses.


Simon Pascoe

I’ve been a customer for quite a few years and have always been well looked after here. The staff are always friendly and very helpful.


Susan de

Simply the best place to be fitted for contact lenses locally - there is real expertise and experience.  I have been going there for over 20 years and never had a problem. There is also an excellent range of spectacles so it is the perfect one stop shop. The aftercare is second to none and the admin staff are really friendly and efficient.


Phil Tebb

Very knowledgable and friendly staff. My eye test and contact lens consultation were done very thoroughly. Impressive modern equipment, which can take 3D scans of the retina to check health. Good range of quality frames, although the variety for men is slightly lacking.


Roz P

All the staff are very friendly and professional. They were very patient when I had difficulty choosing a frame and gave very good advice. Mr Akay is always very thorough when he does my eye test and is always ready to answer any questions I might have. My whole family goes to Shephard and Akay and I would definitely recommend them.


Kevin Morgan

Thoroughly professional optometrist.
S&A take considerable care over their client/patient occular health.
Sal is a first class professional as indeed is the whole S&A team.


Declan McGuire

Thank you very much for your review Mr Declan. Our practice grows by recommendation, and we are grateful to you for endorsing us as your preferred Optician in Hitchin, Hertfordshire


Simal Raicha

Professionally run optometrist in Hitchin. Shephard & Akay have expertise in optometry and provide excellent service. Highly recommend them to anyone wishing to have 5 Star experience.


S.E Shefford

I wouldn’t go anywhere else now. Friendly, attentive staff and a very thorough eye exam

F.N Hitchin

Thank you for lovely service

D.L Hitchin

I have been coming here for 40 years. Excellent friendly service.

S.K Hitchin

Personal approach is much valued and the knowledge of the opticians is fantastic

H.W Hitchin

By far the best and most comprehensive eye care I have received. I learnt so much more about caring for my eyes, other companies rarely bother to help in this respect. Great service and great care.



Hearing Care
Contact Lenses
Lenses and Dispensing
OCT Scan
Eye Examination
Myopia Control


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